Cancellation, Returns, Exchanges and Refunds Policy

Refunds and Returns Policy

Thank you for shopping with Shine Lavador. We are committed to providing high-quality fashion and lifestyle products along with excellent customer service. Our goal is to make your shopping experience smooth and satisfying from the moment you place your order until delivery and any required return or refund process.

We understand that sometimes a product may not meet your expectations. In such cases, we provide options for cancellation, returns, exchanges, or refunds, subject to the conditions mentioned in this policy. Our decisions regarding returns or exchanges will be made fairly after verification of the product condition.

This policy explains the procedures for order cancellation, returns, exchanges, and refunds for products purchased through the Shine Lavador website or store.

Applicability of Policy

1. Agreement to Terms

By purchasing products from Shine Lavador, you agree to follow the terms and conditions of this policy. If you do not agree with these terms, please refrain from placing orders through our platform.

2. Policy Updates

Shine Lavador reserves the right to update or modify this policy at any time. Customers are encouraged to review this page periodically for updates.

Terms for Cancellation, Return and Refund

1. Cancellation of Orders

Before Dispatch

Orders can be cancelled before the product is dispatched.

If you raise a cancellation request during our working hours, we will process the cancellation within 1-12 business hours, provided the order has not already been dispatched.

Once the product has been shipped, the order cannot be cancelled, but you may request a return as per our return policy.

How to Cancel

To cancel your order, please contact us:

Email: support@shinelavador.com

Customer Support: +91 XXXXX XXXXX

Working Hours: Monday – Friday, 10:00 AM to 6:00 PM

Refund Timeline

If the cancellation request is approved before dispatch, the refund will be processed within 7-15 business days and credited to the original payment method.

2. Refunds

Refunds may be requested for orders that are returned according to the return policy.

Shipping Fee

A non-refundable shipping charge may be deducted from the refund amount to cover delivery and reverse pickup expenses unless the product received is damaged, defective, or incorrect.

Refund Method

We do not provide cash refunds. All refunds will be credited to the original payment method used during the purchase.

Refund Approval

Return requests will be verified by our quality team before approval. The approval process may take 4-7 business days after the product is received by us.

Customers are advised to keep an unboxing video or images as proof in case of damage or missing items.

3. Return of Products

Return Eligibility

Returns can be initiated within 7–15 days from the date of delivery depending on product category and delivery location.

Returns may be accepted for the following reasons:

• Product received is damaged or defective

• Wrong product delivered

• Missing parts or accessories

• Product does not match the description

Return Conditions

To be eligible for return:

• Product must be unused and unwashed

• Product must not be damaged, stained, or soiled

• All tags, packaging, and accessories must be intact

• Product must be returned in original condition

4. Exchange Policy

Exchange Eligibility

Exchanges can be requested within 7 days from delivery.

Exchanges are generally allowed once per order depending on product availability.

Exchange Conditions

Products must:

• Be unused and unwashed

• Be free from perfume, fragrance, or body odour

• Have all original tags and packaging intact

• Be returned in original condition

Exchange Process

To request an exchange, contact our support team:

Email: support@shinelavador.com

Phone: +91 XXXXX XXXXX

Our team may request product images or an unpacking video for verification.

Depending on your location, we may arrange reverse pickup service.

Non-Returnable Products

Certain product categories may not be eligible for return or exchange due to hygiene or customization reasons. These may include:

• Customized or tailored products

• Personal use items such as cosmetics or accessories after use

• Products damaged due to misuse

Return Shipping Address

If reverse pickup is not available in your location, you may send the product to our returns desk with a copy of the invoice.

Return Address

Shine Lavador

[Store Address Here]

India

Support

For any questions regarding cancellations, returns, or refunds, please contact us:

Customer Support: +91 XXXXX XXXXX

Working Hours: Monday – Friday (10:00 AM – 6:00 PM)

Email: support@shinelavador.com

We are committed to ensuring your satisfaction and providing the best possible shopping experience with Shine Lavador.