Return Policy

Eligibility:

· Returns are accepted within 7 days from the date of delivery.

· Products must be unused, unwashed, and in original condition.

· Items must be odour free (must not emit any perfume, lotion fragrance, or body odour).

· All product tags, packaging, and accessories must be intact.

Non-Returnable Items:

· Sale items or discounted products.

· Customized or tailored products.

· Used, washed, or damaged products.

· Any product returned without original packaging or tags.

Return Process:

· To initiate a return, please contact us at support@shinelavador.com with your order details and reason for return.

· Our support team may request product images or an unpacking video for verification.

· Return shipping costs will be borne by the customer, unless the product received is defective, damaged, or incorrect.

Inspection:

· Returned products will be inspected by our quality team once received.

· Approved returns will be processed within 5–7 business days after successful verification.

Refunds:

· Once the return is approved, the refund will be processed as per our Refund Policy.

· Refunds will be credited to the original payment method used during purchase.